Verizon has issued a product recall for its Ellipsis Jetpack mobile hotspot over the potential for the device to become a fire hazard. Many might be familiar with the mobile hotspot feature on their smartphone or tablet, but the Ellipsis Jetpack is a separate device altogether. These devices have been available to buy online and in-store since April of 2017 and were typically priced between $50 and $150.
Unfortunately for the average consumer, product recalls are not uncommon. Select Ring video doorbells were recalled in November of last year. The recall came after multiple reports of fires, along with reports of minor injuries and some property damage. Even more recently, Tesla also had to issue a recall in January on some Model S and Model X electric vehicles. This time, the issue revolved around a display fault with the rearview camera.
Verizon issued a statement explaining that it’s working with the U.S. Consumer Product Safety Commission to recall the MHS900L, MHS900LS and MHS900LPP models. According to an investigation with the supplier, the lithium-ion battery may overheat and could result in a fire. The U.S. Consumer Product Safety Commission also issued a recall notice stating Verizon has received fifteen reports of devices overheating. Six of those resulted in damage to bedding or flooring, while two described users receiving minor burns. Verizon says affected consumers are able to switch out their recalled Ellipsis Jetpack hotspot for an Orbic Speed alternative, free of charge. For more information or to initiate the return of an affected device, customers can either contact Verizon on 855-205-2627 or visit ellisjetpackrecall.expertinquiry.com
It's important to note that any Ellipsis Jetpack devices that are left on will receive two automatic software updates. The first update will display the device’s identifying number on the screen and this can be used to speed up the product exchange. The second update will prevent the device from charging when plugged in and turned on. This is intended to help reduce the risk of the battery overheating. However, the device will need to be turned on in order to receive the two updates.
Before the device is returned, there are some precautions customers can take to ensure their safety. The first is to make sure the device is turned off, unplugged and placed on a hard surface, away from children and pets. Secondly, it is wise to make sure the device is stored in a space that's properly ventilated and won't be subject to any major changes in temperature. While it might take some time for everything to be settled, Verizon appears to be taking he necessary steps to ensure customer safety, while also replacing the recalled device for free.
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